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FAQ

Frequently Asked Questions

What does LH & RH mean on a Braille Toilet Sign?

With the current revision to the building codes, it is a requirement that all Braille signage for accessible toilets indicate if the toilet is a left hand dismount (Toilet LH) or a right hand dismount (Toilet RH) for the wheelchair bound user.

We have an image on our installation page that best explains how to determine if the toilet is LH - Left hand Dismount or if it is RH - Right hand dismount, click here to view

What does shipping cost?

With orders placed through our website we would normally express post the order, except with larger orders where we may choose to use an overnight freight company. Regardless of which transport method we choose, this has a flat rate cost of $15, anywhere in Australia for web orders. 

When can I expect to receive my order?

If you order your Braille signs before 3pm EST, we can generally post the Braille Signs out the same day. If you are in the Australia Post Next Day network (Which most of Australia is) you can expect to receive your Braille Sign order the following working day. If we do not have any of the signs in stock that you require, this may add an additioal 1-3 days to the delivery time while we produce the order. If your order is time sensitive, feel free to contact us & we can discuss ways of ensuring the order reaches you in time.

Do you offer wholesale prices to trade customers?

All our prices are wholesale prices, but we do further discount our prices for bulk orders over 30 signs. Feel free to contact us for more infomation regarding bulk order discounts.

Are Braille Signs Required?

Braille Signs are required in all new or refurbished public buildings requiring a building permit as part of the Disability Discrimination Act. The basic requirements for Braille Signage are set out in the Australian Standards

1428 – Design for Access & mobility

1428.1 Part 1 – General Requirements for Access in New Building Works

1428.2 Part 2 – Building & Facilities Enhanced & Additional Requirements

1428.3 Part 3 – Requirements for Children & Adolescents with Physical Disabilities

1428.5 Part 5 – Communication for People who are Deaf or Hearing Impaired

1428.4.1 Part 4.1 – Wayfinding for the Vision Impaired

The Australian Building Codes Board also set out specifications for design & installation of Braille Tactile signs in NCC D3.6.

The requirements for Braille Signs set out by both Standards Australia & the Australian Building Codes can be a heavy read, our team at Braille Sign Supplies will be happy to assist you with any concerns you might have interpreting these standards.